Reply to citizens' digital interactions with greater accuracy and automated efficiency! |
We know during these tough times, the public sector has had huge increases of digital enquiries around issues like which services are still running, support for the vulnerable and community initiatives. |
Due to Covid-19, the public sector is experiencing a massive increase in the volumes of emails (and other digital interactions), from citizens and organisations in their community. This problem is further compounded with a distributed and reduced workforce. |
Britannic Technologies wants to help your public sector organisation by providing FREE licenses and support for INBOX. It’s our solution for triaging and processing large scale digital interactions, such as email with the ability to also add chat, social messaging and WhatsApp. |
Using filters, rules, patterns and templates (that you quickly set up and easily change) you can: |
| • | Automatically respond to enquiries with relevant information through chosen channel | | • | Associate citizen interaction information automatically where required and linked with unique case reference | | • | Route the enquiry to the right team to respond with appropriate service levels and alerts | | • | Organise interactions by their business context, content, sentiment | | • | Create citizen charters & promises to respond to and technically enforce the most urgent communications | | • | Improve staff workload availability and access to essential functionality with a distributed workforce | |
INBOX helps organisations like yours |
Public sector organisations manage hundreds and thousands of digital interactions and general enquiries more effectively with INBOX. The solution acts as a triage for all their digital interactions; organising them by context and routing them directly to the correct queue and or agent for them to respond. For example, repairs, general and maintenance enquiries can all be grouped together and put in a queue for the DLO repairs team or an Out of Office external maintenance supplier or shared delivery partner. |
| • | No licence or transaction charges and free support until July 31st 2020 | | • | Up and running within 3 days | | • | ½ day training included | |
| • | All you pay is a small set up charge and greatly reduced hosting charges | |
Get in touch with the team at Britannic Technologies today to get started with the offer! |
Britannic Technologies Merrow Business Park Guildford Surrey GU4 7WA United Kingdom |
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